Privacy Policy

1Operator information

The operator of this website is as follows.

2Personal information acquired

The Facility acquires personal information by lawful and fair means to the extent necessary. Personal information acquired on this website is as follows.

3Purpose of use

The Facility uses acquired personal information within the following purposes.

• Responding to inquiries and requests, and related communications
• Entering into and performing accommodation bookings and contracts
• Identity verification and preparation of guest registers required by law
• Payment and billing processing
• Providing member services
• Analyzing and improving services, content, and this website (including non-identifying statistics)
• Notices about important changes to this Policy or related terms
• Compliance with laws and other purposes incidental to the above

If the purpose of use is changed, the Facility will do so only within a related scope and will notify the individual or publish the change on this website.

4Security measures

The Facility takes necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to otherwise manage it securely. Main measures include the following.

• Basic policy: establishing this Policy and clarifying legal compliance and contact points
• Organizational measures: appointing a responsible person and maintaining oversight of handling
• Personnel measures: informing and training persons who handle personal information
• Physical measures: controlling areas and preventing theft of devices or media
• Technical measures: access control, anti-intrusion measures, and encryption of communications
• External environment: understanding applicable foreign systems when using external services

5Provision to third parties

Except in the following cases, the Facility does not provide personal information to third parties without prior consent.

• When required by law
• When necessary to protect life, body, or property and obtaining consent is difficult
• When especially necessary to improve public health or promote the sound growth of children and obtaining consent is difficult
• When cooperating with a national or local government body, or a person entrusted by such a body, in performing legally prescribed duties

6Entrustment

The Facility may entrust all or part of the handling of personal information to external parties to the extent necessary to achieve the purposes of use (email delivery, booking/payment processing, server and system operations, etc.). In such cases, the Facility supervises the contractors appropriately.

7Joint use

The Facility does not jointly use personal information at this time. If joint use begins, the Facility will notify individuals in advance, or place the information in a readily accessible state, regarding the items jointly used, the scope of joint users, the purposes of use, and the name or title, address, and representative of the party responsible for management.

8Provision to third parties outside Japan

Personal information (or equivalent information) may be provided to third parties located outside Japan, for example when using overseas access-analysis services. In such cases, the Facility handles the information appropriately in accordance with applicable law, including obtaining consent where required or providing information about the foreign protection systems involved.

9Cookies, access analysis, and related information

The Facility may use access-analysis tools that rely on cookies to understand website usage and improve services. Information collected through such tools is obtained in anonymized form and does not, by itself, identify an individual.

You can disable cookies in your browser settings. Disabling cookies may limit some features of this website. See the Cookie Policy for details.

Cookie Policy

10Disclosure, correction, and suspension of use

Individuals may request notice of the purpose of use, disclosure, correction, addition, deletion, suspension of use or erasure, and suspension of third-party provision regarding their personal data held by the Facility. Requests require identity verification by the Facility’s designated method.

Please submit requests through the contact window below. Disclosure may be provided in electromagnetic form as required by law. Handling a request may take a reasonable period for identity verification and related checks.

11Response to leakage and similar incidents

If a leakage, loss, damage, or other incident that is likely to harm the rights and interests of individuals occurs, the Facility will promptly take necessary measures under applicable law, including reporting to the Personal Information Protection Commission and notifying the individuals concerned.

12Revision of this Policy

The Facility may revise this Policy in response to legal amendments or service changes. Material changes will be announced by posting on this website or other appropriate means. The revised Policy takes effect when posted on this website.

13Contact window

Inquiries about this Policy and the handling of personal information, as well as disclosure requests, are accepted through the following window.